HOW TO MONITOR SAAS APPLICATIONS – Software as a Service (SaaS) applications, ensuring optimal performance has become paramount. In this article, we will delve into the significance of SaaS performance monitoring and how it aids in maintaining the high standards.
What is SaaS performance monitoring?
SaaS monitoring provides a comprehensive performance monitoring solution, granting full visibility into an enterprise’s digital environment, which includes cloud-hosted or pre-built SaaS applications.
This solution allows organizations to effectively monitor user experience across the public Internet, ensuring better control and awareness, especially when using cloud-based platforms like Salesforce or Microsoft 365.
Why is SaaS monitoring important?
As organizations adopt DevOps to improve efficiency and productivity, they encounter challenges in the ever-expanding digital landscape with cloud computing and SaaS solutions.
While outsourcing infrastructure can accelerate software deployment, it may result in reduced control over performance monitoring and troubleshooting.
Although SLAs set quality standards, assessing compliance without objective data from an application monitoring solution proves challenging.
SaaS monitoring enhances accountability by providing real-time data from the user’s browser, enabling better visibility and troubleshooting capabilities beyond service provider constraints.
SaaS monitoring best practices
A complete SaaS monitoring plan surpasses mere collection and analysis of a few key performance indicators (KPIs) to attain full stack visibility and uphold a positive end-user experience.
Employing best practices for SaaS monitoring is crucial in effectively monitoring and safeguarding the user experience.
Understand the impact of performance issues
In the current digital era, online business holds greater significance as consumers rely more on the digital landscape for shopping, socializing, and research.
With the growing adoption of remote work and digital infrastructures in workplaces, performance issues have become crucial. Understanding the importance of a comprehensive monitoring solution is essential to protect your enterprise’s online presence.
Don’t rely on service provider dashboards
The growing complexity of the digital landscape with expanding tech stacks has led to loosely coupled services and numerous interdependencies.
SaaS monitoring functions as insurance for your SLA and monitoring tools, protecting your digital environment like an independent security guard.
Integrating relevant SaaS application metrics into your current monitoring service improves visibility and clarity without requiring additional data.
Maintain control of business-critical operations
Outsourcing development and maintenance aspects brings agility benefits, but relying on end-users to report performance issues and waiting for service providers to resolve them can be time-consuming and ineffective.
SaaS monitoring detects anomalies early, empowering IT teams to troubleshoot before users are impacted, enhancing application experiences for customers and employees.
Create a shared source of truth
SaaS monitoring provides a centralized and objective data source that fosters cooperation, eliminates blame-shifting, and simplifies managing vast information.
Incorporating SaaS monitoring in the performance management strategy consolidates IT assets, providing development, operation, and business teams with a streamlined data source, even in complex application environments.
Conclusion
In conclusion, SaaS monitoring is a robust performance monitoring solution that provides comprehensive visibility into every facet of your enterprise’s digital environment. SaaS monitoring extends its reach beyond your organization’s assets, delivering monitoring data across the public Internet. Thereby enhancing the control and understanding of the user experience.
