THE ROLE OF OUTSOURCED IT SUPPORT IN BUSINESS – In today’s fast-paced and technologically-driven business are constantly faced with the challenge of efficiently managing their IT infrastructure. This introduction, we will delve into the key aspects of outsourced IT support, exploring its benefits, challenges,
Outsourced IT Support Statistics
SMBs often perceive a disadvantage regarding IT costs compared to larger companies, with 53% of SMB owners recognizing this. Nevertheless, opting to outsource IT support to a managed service provider (MSP) can help mitigate these expenses.
Furthermore, even though 43% of cyber attacks target small businesses, only 14% of SMBs effectively address these threats by reducing vulnerabilities and risks.
8 Benefits of Outsourced IT Support
Outsourced IT Support brings numerous advantages to businesses. It allows them to concentrate on core operations as the MSP takes care of IT situations and network maintenance, resulting in improved employee performance and decreased downtime with the help of a dedicated IT help desk.
Access to professional expertise is granted, as knowledgeable IT professionals provide real-time solutions. Outsourced IT providers also reduce security risks by implementing compliant strategies for data and sensitive information.
Additionally, MSPs keep technology up-to-date, leading to time and cost savings. A significant benefit is the reduction in IT operational costs, minimizing expensive network issues and downtime while ensuring service transparency.
Lastly, Outsourced IT Support empowers small businesses to compete with larger companies by offering similar expertise at a more affordable price point.
What does Outsourced IT Support do?
The IT Outsourced provides a range of services. Additionally, not all companies may offer every service, below are the 12 examples of what the Outsourced IT can provide for your business.
Device and Inventory Management
The well-being and safety of a business are closely linked to its devices, yet only a minority of SMBs have strong security measures in place.
Outsourced IT support can aid with hardware procurement, device setup, personalized security configurations, real-time device health monitoring, and grant access to advanced Mobile Device Management (MDM) software for effective remote management of users and devices.
Security and Compliance
Outsourced IT Support plays a crucial role in achieving this goal by enforcing company-wide security policies, handling BYOD (Bring Your Own Device) protocols (since 83% of companies permit it), improving auditing practices, introducing multi-factor authentication (MFA) and firewalls, and adopting cybersecurity best practices through proper configurations.
Network Management and Server Management
The outsourced IT Support can play a significant role by remotely overseeing the entire networks, proactively monitoring networks, offering hardware recommendations and the implementation assistance.
Also ensuring seamless business operations, and minimizing the challenges and expenses that are related to the on-site network failures.
Applications and Cloud Management
The Outsourced IT Support can provide the help together with the automated and coordinated software deployments, ensuring the security of the SaaS apps, managing the file-sharing privileges, and implementing the single sign-on (SSO) for the simplified access to the interconnected systems by using a unified ID and password.
Backup and Disaster Recovery
The data loss, whether if it’s caused by the security breaches, human errors, or the natural disasters, this can cause serious harm to a business.
The Outsourced IT Support can assist by managing the backups to prevent any accidental data loss, implementing the disaster recovery plans for a much faster restoration of IT resources.
Storage
It is important to implement a strong storage technologies in order to ensure efficient business management, improved the productivity, cost reduction, and enhanced the security.
The Outsourced IT Support can be advantageous in the essence of providing the expertise in products, integrated hardware, and the software services, supporting the infrastructure, and evaluating the current storage in order to set it up to it’s maximum efficiency.
Virtualization
Virtualization, is the creation of the software-based computer systems in order to imitate hardware functions like networks and servers.
Outsourced IT Support is important in this context as this can significantly contribute by offering improved resource performance and availability, automating the operations to the lower operating expenses, and simplifying the business management, and making it more accessible and cost-effective.
Data Monitoring and Insights
Attaining a comprehensive visibility into your team’s support matters. The Outsourced IT Support can be instrumental by granting access to a reporting dashboard that showcases the pertinent data and offering a real-time insights. Facilitating the identification of the important information to boost your organization’s overall performance.
Telecommunication and Phone Systems
The Outsourcing IT support can be a benefit in achieving a better customer service. This ensures the compliance with the regulations, saves time and resources, provides expertise in testing, certification, and the audits, helps in selecting suitable service providers, and keeps all the remote employees connected.
Surveillance Systems
Dependable security system is crucial for protecting the businesses against any theft and cyber attacks. The Outsourced IT Support can help by providing effective management, recording, and storage solutions, offering either a comprehensive system for multiple locations or a more straightforward setup with a few cameras, tailored to the business’s requirements.
Employee On/Off Boarding
Outsourced IT Support streamlines the onboarding and offboarding procedures for both businesses and employees. They ensure a seamless experience by facilitating the setup of hardware and credentials for new hires and updating security and access permissions for departing employees. This efficiency can result in a 69% increase in employee retention and enhanced productivity from the beginning.
Real-Time Support
Outsourced IT Support plays a crucial role in a company’s technology system by providing valuable help through a centralized help desk. This resource efficiently addresses problems, manages user inquiries and incidents, and handles daily communications. By effectively handling service disruptions and planned changes, it saves businesses considerable time and effort.
Conclusion
In summary, it is advised not to wait for problems to emerge before acknowledging the advantages of enlisting the services of top-tier Outsourced IT Support. Partnering with the right IT support team can lead to a much more significant time and resource savings, guaranteeing a smooth business operations.
